Terms & Conditions
The 'Company' is Little Events Company. The 'Hirer' is any person or company who hires or has agreed to hire Goods from the Company.
We take pride in ensuring that your decorations look of the highest standard possible on your special day, which is why we ask that nothing is to be moved by the venue or any persons.
Please do NOT leave any items in inclement weather due to risk of damage.
You will be charged for damages, repair or replacement if any items are returned to us in an unusable condition.
Please note that we have a minimum order spend of £250.
We will retain a signed copy of this page, as confirmation of your understanding of Terms and Conditions.
How to book
Once you have accepted our quote, it will be converted into an invoice detailing the Payment Terms & Conditions. A 50% non-refundable deposit is required on acceptance, with the balance to be paid at least 4 weeks before the event date. You may pay the full balance up front, or payment by installments can be arranged. We accept BACS transfer or cash payments only.
Hire deposits will be determined on final confirmation of your order. Typically orders under £250 will require a 50% damage deposit. Hire orders over £250 will require a £200 damage deposit. Some items are rare and will attract a higher damage deposit, which will be advised in the quote. The damage deposit amount will be a portion of the full replacement cost of the quote, if an item needs replacing the hirer will be sent a full invoice after return and inspection of the items. By accepting the quote, you agree to the hire Terms and Conditions, and agree to pay for any damaged/lost etc items. If all hired items are returned in the condition they were supplied, your deposit will be returned (please see Damaged/broken/lost/dirty items below for more details). On return of items, after inspection and assessment, if any costs or charges apply, a further invoice will be sent, which is payable on receipt. Please allow up to ten days for return of any damage deposit. We will need your bank details to return the deposit. Cash is accepted for damage deposits. Photos will be taken where applicable.
Additional items or removing items from the order
If you’d like to book additional items, they will be added to your ongoing quote/invoice. If you’d like to remove items, you may be liable to a delivery charge if your order falls below the minimum order and delivery terms. If you reduce your order within 3 weeks of the event date, cancellation charges may apply.
If you cancel your order, the following charges will apply: 25% non-refundable deposit will be retained if you cancel up to 4 months before; if cancellation is within 3 weeks of the event date, the full amount will be retained. If you reduce your order less than 2 weeks before the event date, the full amount will be retained and a delivery charge applied, if applicable.
Delivery charges and collection
Free delivery will apply to all orders over £250 and within 10 miles drive of Chichester. Delivery on orders more than 10 miles drive of our location, will be priced on enquiry. Installation fees may also occur.
Hire terms, set up and take down
Prices are based on an ‘event duration’ basis, including set up and take down. If items are required for a longer period of time, pricing may be higher.
All items are for hire only, unless stipulated otherwise. All items belong to “Little Events Company”. You must not sell, offer to sell or dispose of any goods without our express permission. Any items missing will incur a charge.
We will setup on the day of the event and then takedown either later in the evening or early the next morning dependent on venue access times. If you wish to move your backdrops to different locations at the venue throughout the day, this will need to be done by our team so extra charges will be incurred so we can return and move the backdrops safely (exceptions are lanterns & blossom trees.) However if items are moved throughout the day that don’t require the Little Events Company then this will be pre-arranged with the venue and the staff in the venue ONLY are to move these items.
Delivery and collection times can be amended up to one week before the event date – please allow maximum flexibility. If items are not returned within 5 days of the event, lost item charges may be incurred.
We cannot setup other items, such as tablecloths, table decorations or external company items etc, unless previously agreed.
Any discrepancies must be reported within 24 hours of delivery. Any discrepancies advised after this time will not be eligible for refund or replacement. If any items arrive damaged, photographic evidence will be required.
Any documents or photographs given by us to the client, including quotes, invoices, photographs, drawings, diagrams, must not be passed on to other parties, unless directly involved with the event in hand.
Return of items and cleaning
All items and packaging must be checked on delivery, and when returning goods for collection or drop-off. We expect to receive the exact items we supplied, not a replacement, otherwise lost item charges will apply.
Please do not attempt to dismantle the backdrops yourselves, leave in position and we will take it down at the agreed collection time. If removing a spillage immediately after it happened, use a damp cloth only – no chemicals. Please prevent children from writing on backdrops etc. Any items, which are permanently stained after washing by our commercial launderer, may incur loss of deposit or a charge for replacement.
We will allow you 7 days to return any lost items. Lost, broken, stained or irreparable items, including packaging and hessian sand bags, will be assessed on return and, if necessary, cost of cleaning or replacement will be deducted from your deposit. If additional charges apply, an invoice will be sent with the replacement/repair cost.
We will secure our props as safely as possible to prevent injury, however we cannot accept liability for any injuries sustained in the use of our equipment throughout the duration of your hire – any injuries through mis-use/breakage etc are your responsibility.
We expect the props to be in the same condition as when they were delivered and setup, if not, this will incur an additional charge.
Orders and invoices
Prior to the event date, please check all details on the booking form are as agreed. It is your responsibility to ensure we have the correct date, location and items you wish to hire. We reserve the right to substitute any items for an alternative design, if items are lost/damaged from a previous event. If the alternative design is significantly different, we will contact you and offer you the choice to go ahead, swap, or remove items from the order, without any additional charge.
If, for any reason, we are not able to fulfill your order, a refund will be made for items not available.
Adverse weather conditions
Please state ahead of the date if the event will be taking place indoors or outdoors by completing the booking form. If it rains, please ensure our items are kept under cover – some items are rare or unique and if damaged cannot be replaced. If any items are returned damaged or dirty, charges may apply. If any items are cancelled due to adverse weather condition forecasts, charges may apply.
Silk Flowers, Foliage and Greenery
We make bespoke silk floral arrangements for our props, if there is any damage/ missing flowers to the arrangements, charges will incur. We can offer a bespoke flower arrangement service to match your wedding flowers to accompany the props hired from the Little Events Company only. Please note, we are not responsible for external flower arrangements nor offer a flower arranging service for events. We cannot also guarantee the availability of your preferred foliage, greenery or flowers due to circumstances out of our control. We will do our utmost to use your wish list, or products we’ve discussed; however due to the nature of the products, there are varying factors, which may make them unavailable. We shall therefore substitute where necessary.
Reviews and Photos
We would love to know what you thought about our service and decorations so if you could leave a review on our Facebook page that would be much appreciated. We would also love to see how our decorations looked in action during your event, so please can you provide us with your photographer’s details. We reserve the right to use the photographs of our props only on social media, however should we wish to use personal photos we wouldn’t do this without agreement from you.
Thank you very much for agreeing and understanding our Terms and Conditions, we look forward to working with you and cannot wait to see your event all come together!